How cloud-based BSS drives ROI
Cloud travel is well advanced and BSS stands to benefit in terms of agility and operational efficiency. Supporting emerging business models as networks, applications, services and customer behavior evolve places new demands on BSS to take advantage of 5G opportunities. In short, new levels of flexibility and agility are rapidly moving from the nice-to-have category to the must-have category; they quickly become table stakes. It’s about activating responsiveness or, better yet, activating proactivity. It’s also about securing choice, especially the choice of cloud platforms, because as cloud travel advances, new options emerge, new decisions have to be made. And it’s not just about technology, it’s about understanding choices, customer benefits, financial benefits, and operational benefits – managing costs and risks along the way.
We’ve been exploring BSS journeys to the cloud with Futurum since late 2020 and I’m happy to introduce Ron Westfall, Senior Analyst for Futurum Research, as a guest blogger on the Ericsson blog sharing his summary of six months of research and conversations around the realities and practicalities of BSS journeys to the cloud.
So please Ron give your thoughts on the research you’ve done on BSS journeys to the cloud.
In the era of 5G, the telecommunications BSS will become the main driver of monetization of CSP investments. BSS provides the flexibility and power to quickly and easily create new services, bundles and offerings (often in collaboration with ecosystem partners). It also helps to capture revenue from the new strengths of 5G, namely faster speeds and lower latencies, significantly. By investing in BSS upgrades, including the development of cloud-native applications, communications service providers achieve the critical ability to present business offers to developers, which facilitates partner contributions and innovation. As a result, collaborations of cloud-based ecosystems have made possible levels of agility and scale previously unattainable.
The cloud underpins the flexibility and agility to support the evolution of services
As networks and service offerings evolve, communication service providers are advancing the journey from BSS to the cloud and reaping the benefits in core competency areas. These include: accelerated time to market (TTM) and time to market (TTR) improving revenue growth, reducing capital expenditure (CapEx) and time to market. ladder with elasticity. There are also many operational benefits, including a broader focus on trade enablement and trade missions, and the ability to take IT teams out of legacy-laden manual tasks such as non-core compute management skills and levels. bottom of the infrastructure stack.
By evolving BSS towards cloud design principles, communications service providers are locking in key financial, operational, and technological benefits, and also paving the way for future 5G use cases. And when used in conjunction with BSS components, the adoption of private and public cloud helps CSPs reduce costs and improve agility. For example, the graphic below shows how elastic deployments, microservices, and automation are expected to add the most value to BSS operations in the cloud.
There are many facets to preparing for Cloud BSS, including working CI / CD pipelines. Communication service providers need a solid plan to deploy BSS on cloud platforms, and everyone in the business needs to understand that this requires an evolution that covers the entire IT fleet as well as a strategic support to guide the necessary investments.
Integration of business support solutions
The BSS is not an island, it must be integrated or embedded in the network, the OSS and the rest of the ecosystem. This is especially important when it comes to online charging, especially as 5G standards continue to develop at a rapid pace. For example, the release of 3GPP 17 in 2021 will require an end-to-end stack capable of quickly aligning with and leveraging the new specifications. Through the increased use of open APIs, CSPs expand the ability of partners and developers to increase the capabilities of the BSS cloud in key areas, such as 5G monetization, while mitigating organizational silos that hamper progress in critical areas such as DevOps collaboration and agile software development.
Cloud-based BSS is a hot topic in the industry. I participated in a recent Futurum Tech webcast discussing the impact it will have on CSPs.
Manage cloud journeys
Travel in the cloud should be managed with care and have realistic goals – this is essential to execute a “successful trip”. These trips are not simple, but on the contrary require the complete transformation of the organization, in terms of activity, culture and technology. During this process, the risk of transformation to the cloud must be minimized, and the functional capabilities and reliability of the system maintained and improved. Achieving realistic business returns is essential for advancing business goals and ensuring risk-free automation while maintaining reliable operation. For example, if the current time-to-market (TTM) requirements for a new service or new capacity are six weeks, the initial steps would require a three-week TTM interval and gradually move towards the end goal of only two weeks. TTM day interval.
Essentially, communications service providers need to infuse their approach to BSS-Cloud journeys with realism and pragmatism to successfully implement their native cloud solution. It is as much about deciding what not to do as it is about what to do, in terms of defining a hierarchical sequence of events. They should do a thorough review of existing applications and legacy processes to determine what to avoid doing. This will ensure that resources are focused on reaching the “next goal” of the overall journey. For example, focusing part of the organization on low-risk, fast-return areas (such as digital customer experience and core 5G functions), to demonstrate how cloud migration delivers results advantageous sales and greater organizational satisfaction.
For CSPs, measuring the success of the cloud transition is critical to determining their long-term competitive prospects. To do this, communications service providers must first understand how to assess the most important measures of success during the BSS transformation journey. It is difficult to assess the end point in the early stages, and if the trip is not planned carefully, there is a greater risk of overspending and being trapped in complex obstacles. DSPs need to be aware of maximizing results along the way, as options will change as progress is made. They must be aware of the need for flexibility and adaptability, the principles adopted by so many DSPs. This corresponds to one of the main lessons learned from our 2021 report “ The journey from BSS to the cloud: Fueling innovation throughout the digital value chain.‘: “Communication service providers who started earlier do not necessarily expect to complete the process sooner, which confirms that setting appropriate expectations is the key to success.”