WESTBOROUGH – Kendra Weldon always knew she wanted to enter the interior design industry.
For 15 years, she worked in the fields of furniture and interior design in management and sales. Later, she decided to go out on her own, opening Weldon Interiors. After four years, Weldon rebranded his company as Simply Windows. The business then celebrated last year by opening its new location on East Main Street in Westborough.
Today, Simply Windows has grown and continues to thrive.
“I wanted to be good at one thing rather than being OK at multiple things,” Weldon recalled in a recent interview. “So, I decided to dive into learning window treatments from back to front so I know how to do it right.”
Simply Windows grows
After an initially uneven start due to the state of the economy, Simply Windows has grown by leaps and bounds, serving between 50 and 80 customers per month.
“It’s more than I imagined and I’ve learned that as Simply Windows has grown, it has had to change,” Weldon said.
For example, over the past year, Simply Windows’ staff has doubled in size. Besides Weldon, the company has two salespeople, an office manager and an installer.
“Every member of our team is excellent at what they do and went above and beyond my expectations,” Weldon said.
The company strives to satisfy its customers
There’s more to the window treatment business than meets the eye.
“There are many options and brands, and this industry has its own language,” Weldon said. “It is constantly changing and evolving. It is important to give customers accurate information on what is best and at the best price.
Weldon says the most important thing she’s learned as a business owner is that the goal is to always make sure the customer is happy.
“It’s very rare that we can’t make a customer happy,” she said. “And it doesn’t matter if we save money, it’s not worth leaving someone in a miserable state.”
The company looks to the future
Weldon, a graduate of the Chamberlayne School of Design, said Simply Windows handles up to four window treatment installations a day, with some projects being more detailed than others.
His advice to potential customers, both residential and commercial, is to be wary of certain prices and ask the right questions.
“Some people go another route and buy the cheapest options online,” she said. “The cheapest is not always the best and can be more expensive to replace later.”
As for the future of Simply Windows, Weldon says she’s happy with its growth at the moment and has no plans to expand anytime soon.
“The window treatment industry is not easy,” she says. “We plan to grow step by step. We took a lot of action last year. I want to have a solid base rather than expanding too quickly.
Learn more about Simply Windows at https://simply-windows.com.
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